Customer Support



    Privacy Policy

    Matchpoint Store is 100% committed to upholding your privacy. This privacy policy describes how we use personal information collected in our retail store locations and/or on this website. It also describes the choices you have about your personal information. Please read this privacy policy before using the website or providing any personal information in our retail stores. By using the website or providing your personal information in our stores, you expressly agree to the practices described in this privacy policy. These practices may be changed, but any changes will be posted and will only apply to activities and information on a going-forward, not retroactive, basis. Note, the privacy practices set forth in this privacy policy are for this website and Matchpoint Store.  



    There are two (2) types of information collected by Matchpoint Store: (1) "Personal," such as names, postal addresses, and email addresses & (2) "Non-Personal" such as products viewed. Any personal information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. Where we ask you to provide personal information, you always have the choice of not providing the information. However, if you do so, we may not be able to provide you with the service or benefit which you are requesting.

    In some cases, we may combine personal information with non-personal information. Where we do this, the combined information will be treated by us as if it were personal information for as long as it remains combined.



    Personal and non-personal information that we collect from you is used for a number of purposes:

    1. It helps us to improve the content of our website or retail store environment.
    2. It permits us to better understand our customers’ needs.
    3. It enables us to communicate with our customers.
    4. It is used to make business and financial decisions within our company.
    5. It allows us to comply with legal and regulatory requirements.

    Unless consent is given, we do not use or disclose your personal information for the purposes other than those for which it was collected.



    Matchpoint Store utilizes social media networks such as Facebook, Twitter and Instagram to market its products and services. Certain social networks allow ad targeting of customers and the ability for customers to share likes and interests with their friends / contacts. When you click on a social media plug-in, a link to our site may appear in the "Likes and Interests" section of your Facebook or other social media website profile. By using social media plug-ins, you consent to receiving communications from us for all of the purposes described above. For more information about social media plug-in protocols and their impact on your privacy rights, please visit the appropriate social media website help centre (such as the Facebook Help Center) to find out more.



    This website may use cookie and tracking technology. Cookies are small data files transferred to your computer's hard-drive by a website. They keep a record of your preferences, making your subsequent visits to the Website more efficient. Cookies may store a variety of information, including, the number of times that you access a website, your registration information and the number of times that you view a particular page or other item on the Website. Cookie and tracking technology are useful for understanding how visitors use our website and can help customize the website for visitors. Please see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. Without cookies, some of the website's functions may, however, not be available, and you may not be able to take advantage of all the benefits of the website.



    We will communicate to you mainly through email. By providing your email address to us, you consent "to opt in" to receive email communications from Matchpoint Tennis and its brands, subject to the guidelines and limitations described below. The option to "opt out" or "unsubscribe" after you have "opted in" will always be available. 



    In some instances, your consent to receive email communications from us will be implied. For example, when you provide your email address to us prior to or at the time of making a purchase on a Matchpoint Store’s website, your consent to receive emails related to the transaction—e.g., a purchase or shipping confirmation email—is implied. When your consent is implied, we will only send you email communications that directly apply to the business purpose of your original request, and your implied consent will automatically expire once the business purpose of your transaction has completed..



    You must provide express consent if you wish to receive email communications regarding specific products and services, promotions, contests and surveys that you may be interested in. You may provide your express consent to receive such marketing messages when you sign up for an account on a Matchpoint Store’s website, in-store on a digital keypad, or by responding to a direct communication request for consent. Your express consent will remain in effect and will not expire unless you specifically request to "opt out" or "unsubscribe".



    We will always provide you with the opportunity to "opt out" or "unsubscribe" within each email communication we send to you. To unsubscribe from Email Communications, click the unsubscribe link at the bottom of any of our emails.

    Matchpoint Store VIP members who complete their profiles on our website also have the ability to change or withdraw their consent at any time via our website. This can be done by logging into your account, clicking on "Update Personal Details" and adjusting your email preferences.



    If you choose to forward or share email communications that you've received from us, you assume the responsibility for the email communication and, therefore, Matchpoint Store will not be held responsible for any liabilities incurred as a result of that email communication being sent to another party.



    We use current security, administrative and technical measures to protect against loss, misuse and interception of your personal information. Authorized employees, agents and contractors who are granted access to this information must agree to keep information secure and confidential.

    We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for their own marketing purposes.

    It is important that you understand that we cannot protect personal information that is disclosed by you directly to third parties. Likewise, it is important that you take steps to prevent unauthorized access to your computer system, your Matchpoint Store VIP account and related passwords. Matchpoint Store will not be liable for any disclosure of your personal information in these circumstances. Although we do not take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data, we do take reasonable precautions to prevent such occurrences.



    We will retain your personal information only for as long as we continue to need it to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.



    You have the right to access, update and correct inaccuracies in your personal information in our custody or control, subject to exceptions under applicable law. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.



    Since our business is constantly evolving, we may change our Privacy Policy from time to time. When we make a change to our Privacy Policy we will promptly post an updated Privacy Policy on our website. Your continued use of our website following an update to our Privacy Policy constitutes your acceptance of the updated policy.



    If you have any questions, concerns, or comments about our privacy policy or your personal information, you may contact us using the information below:

    Customer Service

    Call during business hours or email us at [email protected]  

    Matchpoint Store
    99 Thornton Rd. South
    Oshawa, ON,  L1J 5Y1

    This Privacy Policy was last updated on: May 23, 2021

    Compare 0

    Add another product (max. 5)

    Start comparison