Customer Support



    Shipping Policy

    Shop Online and Pick-Up In Store

    All products available on website are available at our store at 99 Thornton Rd. South, Oshawa.

    For online orders, we offer pick-up and drop-off/pick-up for our stringing service.

    Order and checkout online and select in-store pickup as your shipping option during checkout. You will receive further instructions after we process your order.


    FREE Shipping in Canada and 48 Contiguous United States

    • We offer FREE SHIPPING for orders that total over $89 (before taxes) (Canada Post Expedited Parcel, UPS Standard, Purolator, Canpar Standard)
    • Matchpoint Store Free Shipping Policy is not valid for bulky/heavy items that have a dimensional weight greater than 5 kg (11 lbs) (i.e tennis ball cases, tennis nets).
    • Shipments may take 1-10 business days to arrive, dependent on location. Express services are available at an additional cost.
    • The shipping cost for orders below $89 and bulky/heavy items above 5 kg can be viewed in the shopping cart.


    Shipping in Canada and 48 Contiguous United States for orders under $89 and bulky/heavy items

    • Shipping rates are determined by several factors including: shipping service selected, dimensional weight* and destination of shipment. Shipping rates specific to your order are provided during the checkout process.

    Shipping Couriers and services: Canada Post, UPS, Canpar

    *Dimensional weight, also known as volumetric weight, is an estimated weight that is calculated from the length, width, height and actual weight of a package. It also takes into consideration oversize/fuel surcharges. It is not representative of the actual weight of a package. We use this estimated weight as the basis to our shipping rate calculations.



    International Shipping

    • International shipping rate will be automatically calculated during check out.

    We use UPS Worldwide Expedited International

      • Up to 14 business days once your order is shipped
      • Tracking service
      • Estimate cannot forecast length of delay at international borders


    • Please feel free to contact our Customer Service Team for details about specific items [email protected]


    Turn Around Commitment

    Your order will be shipped as soon as possible. Orders received Monday to Friday 9am - 3pm (EST) will usually be shipped within 1 to 3 business days. This does not apply to pre-sale items. If there are any delays, you will be notified immediately via email. Matchpoint Store does not ship on weekends or Canadian statutory holidays.

    Shipping times are estimates and are provided by the carrier. Shipping estimates specific to your location are provided during the checkout process. Major city centers should receive faster delivery times, whereas all other locations will vary depending on distance from major city centers.

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